cavenyliro ("we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
Information We Collect
We collect the following types of personal information:
Information You Provide Directly
- Contact Information: Name, email address, phone number, and postal address when you contact us or sign up for our services
- Communication Data: Messages, enquiries, and other communications you send to us through our contact forms or email
- Consent Records: Records of your consent to our privacy practices and communications
Information We Collect Automatically
- Technical Information: IP address, browser type, operating system, and device information
- Usage Data: Pages visited, time spent on our website, and navigation patterns
- Cookies and Similar Technologies: We use cookies to improve your browsing experience and analyze website performance
How We Use Your Information
We use your personal information for the following purposes:
Primary Purposes
- Responding to Enquiries: To answer your questions, provide information about our services, and respond to your contact form submissions
- Service Delivery: To provide financial literacy resources, budgeting tools, and business development guidance
- Communication: To send you relevant information about our services, educational content, and updates
Secondary Purposes
- Website Improvement: To analyze website usage and improve our content and services
- Legal Compliance: To comply with applicable laws and regulations
- Business Operations: To maintain records for business and administrative purposes
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share your information with trusted service providers who assist us in operating our website and conducting our business, including:
- Formspree: Our contact form processor located in the United States, which handles form submissions and email delivery
- Web Hosting Services: To maintain and operate our website
- Analytics Services: To understand website usage and improve our services
Legal Requirements
We may disclose your information when required by law, regulation, or legal process, or to protect our rights and the safety of our users.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Contact Form Submissions: Retained for up to 12 months for the purpose of responding to enquiries and providing ongoing support
- Email Communications: Retained for up to 12 months for record-keeping and communication history
- Website Analytics Data: Aggregated and anonymized data may be retained for longer periods for business analysis purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission using SSL/TLS encryption
- Access controls and authentication procedures
- Regular security assessments and updates
- Staff training on privacy and data protection
International Data Transfers
Some of our service providers, including Formspree, are located in the United States. When your information is transferred to these providers, it may be subject to different privacy laws than those in Australia. We ensure that appropriate safeguards are in place to protect your information during these transfers.
Your Rights and Choices
Under Australian privacy law, you have certain rights regarding your personal information:
Access and Correction
You have the right to request access to your personal information and to request correction of any inaccurate or incomplete information.
Erasure
You may request that we delete your personal information, subject to certain exceptions such as legal requirements or legitimate business interests.
Objection
You may object to the processing of your personal information for direct marketing purposes or other legitimate interests.
Complaint
If you believe we have breached your privacy, you can lodge a complaint with us or with the Australian Privacy Commissioner.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your preferences and settings
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Data Controller: cavenyliro
- Email: info@cavenyliro.com
- Address: Operating remotely from Sydney, Australia. Physical address available on request.
We will respond to your privacy-related enquiries within 30 days of receipt.
Australian Privacy Principles Compliance
This Privacy Policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988. We are committed to handling your personal information in accordance with these principles and applicable Australian privacy laws.